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Take your internal communications to the next level by utilizing features that improve productivity, foster collaboration,and increase engagement

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Wednesday, December 4 • 3:00pm - 3:35pm
Transforming Internal Communications to Engage and Empower Employees - U.S. ENVIRONMENTAL PROTECTION AGENCY

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Following a reorganization in 2018, EPA’s new Office of Mission Support lacked a comprehensive internal communications strategy. To better understand the needs of their customers, they conducted employee focus groups, leadership interviews and surveys. This information was used to develop a strategic approach to providing employees with information essential to their jobs. The ‘One Voice’ program focuses on five guidelines for creating content: highlighting benefits, focusing on people, using conversational language, making the important interesting, and including powerful visuals.

Learn how you can transform your internal communications, including:

  • Methods for understanding your audiences
  • Guidelines for developing communications that people will read and act on
  • Practical strategies for inspiring employees to change that have been successful at EPA
  • How to create big change with few resources
Michelle Gebhart, Customer Advocacy & Communication Division

John Martin, Communications Director, Office of Environmental Information

avatar for John Martin

John Martin

Communications Director, Office of Environmental Information, U.S. Environmental Protection Agency
John serves as the Communications Director of the communications staff in EPA's Office of Environmental Information (OEI) providing overall coordination and guidance to develop and implement internal communications tactics and strategies. Before joining EPA, John served in the U.S... Read More →
avatar for Michelle Gebhart

Michelle Gebhart

Customer Advocacy & Communication Division, U.S. Enviornmental Protection Agency
Michelle manages the Customer Adoption Program in EPA’s Office of Environmental Information. She is charged with educating and inspiring employees to change ingrained work habits and use new technologies, and to help ensure that the tools provided are meeting employees’ needs... Read More →

Wednesday December 4, 2019 3:00pm - 3:35pm